Frequently Asked Questions

After the client services contract has been signed and the deposit has been received, we typically can schedule a Home Health Aide within 48 hours or less.

Yes. We perform an intake meeting during which we gather information based on care needs. During this meeting we also conduct a home safety assessment.

Yes. Each client is assigned a care coordinator who can be reached daily during normal work hours. However, we have an on-call coordinator who can be reached after hours including weekends and holidays to address any staffing issues that may arise outside of normal business hours.

LightSpring Home Care has fully qualified skilled nurses on Staff in Pennsylvania and Georgia. Our team of skilled nurses provides training, oversight and evaluation of caregivers to ensure overall quality of care.

In Pennsylvania, our home health aides are required to undergo formal training and a certification program as outlined by the Center for Medicare and Medicaid Services, and the PA Department of Health.

Yes. In both PA and GA, LightSpring Home Care carries liability insurance, and all our caregivers are fully bonded and insured.

Our clients receive quality assurance calls and visits from our skilled nurses and our client services managers on a regular basis. We diligently strive to maintain the standards required for our accreditations in PA and GA.

Yes. Once our caregivers achieve and demonstrate initial certification, they are provided with orientation and ongoing in-service training.

LightSpring Home Care uses HHAeXchange homecare operating software platform for the management of our operations. HHAeXchange is a comprehensive operating system that incorporates Electronic Visit Verification (EVV) to track and accurately record the beginning and end of all work shifts and visits, and this forms the basis for all our invoicing.